This document explains how a user of the Qazaq.education platform and the QazEdu mobile app can delete their account, what data is deleted in the process, and what is retained and on what grounds. The data operator is Sole Proprietor “LOGICMATH.KZ”.
No additional request to support is needed. Immediately after confirmation, access to the account ends: all issued access tokens are revoked and signing in becomes impossible on every device.
If you have removed the app or cannot sign in, send a request to support@qazaq.education with the subject “Account deletion”, stating the email address or phone number the account is registered to. We verify that the account belongs to the requester and process the request within 30 calendar days.
3.1. A parent (legal representative) can delete a child’s account in the mobile app: the “Children” section → select the child → “Delete”.
3.2. Deleting a child’s account constitutes withdrawal of consent to the processing of their personal data.
3.3. Deleting a parent account does not automatically delete the children’s accounts — they must be deleted separately, or this must be stated in the request to support.
The account is deactivated at the moment of confirmation; full deletion or anonymisation of the data in the database is completed within 30 calendar days.
| Data | Retention period | Grounds |
|---|---|---|
| Payment and subscription records (date, amount, transaction number), accounting and tax documents | The period set by the legislation of the Republic of Kazakhstan (usually 5 years) | Requirements of RK tax and accounting legislation |
| Database backups | No more than 30 days from the date the backup was created | Resilience; backups are overwritten automatically |
| Anonymised service usage statistics | No time limit | The data does not allow a user to be identified |
| Server request logs (IP address, request time) | Up to 12 months | Information security and incident investigation |
6.1. Account deletion is irreversible: learning progress, results and history cannot be restored afterwards.
6.2. Access to a paid subscription ends at the moment of deletion. Refunds are issued only in the cases provided for by the Refund Policy.
6.3. Using the service again requires a new registration.
You may withdraw your consent to the processing of personal data without deleting your account by sending a request to support@qazaq.education. Please note: withdrawing consent makes it impossible to provide the educational services and results in access to the platform being terminated.
Email: support@qazaq.education
Phone: +7 771 473 1413
Address: 341/2–31 Shugyla district, Nauryzbay district, Almaty, Kazakhstan
Related documents: Mobile App Privacy Policy, Privacy Policy, Refund Policy.
Last updated: 27 July 2026
This document is a translation of the Russian-language version. In the event of any discrepancy between the texts, the Russian version prevails.