Refund Policy

This Refund Policy sets out the procedure for refunding payments to users of https://qazaq.education, which provides online access to educational materials by subscription.

1. General provisions

1.1. The services provided through the Site are digital and intangible by nature and are delivered, in whole or in part, immediately after a subscription is taken out.

1.2. This policy has been developed in accordance with the Civil Code of the Republic of Kazakhstan, the RK Law “On Consumer Protection” and the applicable rules governing e-commerce.

2. Refund conditions

2.1. A user may request a refund within 7 calendar days of paying for a subscription, provided that:

• the service has not been used (no video lessons have been watched and no assignments started);
• the request is submitted through the personal account or sent to the Operator’s official email;
• the payment and the user’s identity have been confirmed.

2.2. No refund is issued if:

• the services have been rendered in full (access was granted and used);
• more than 7 days have passed since payment;
• the user has breached the Terms of Use or the Privacy Policy.

3. How to request a refund

3.1. To request a refund, send an application to the Operator’s email address with the subject “Refund request”, stating:

• the full name and email given at registration;
• the date and amount of the payment;
• the reason for the refund.

3.2. Applications are reviewed within 5 business days of receipt.

4. Refund method

4.1. Refunds are issued by the same method used for payment (to the bank card or through the Epay service by Halyk Bank).

4.2. The time it takes for the funds to be credited depends on the bank’s procedures and averages up to 10 business days.

5. Contact information

For any refund-related questions you can reach us at:

• Email: support@qazaq.education
• The feedback form in your personal account

Company details:
Sole Proprietor Qazaq.education
Address: 341/2–31 Shugyla district, Nauryzbay district, Almaty, Kazakhstan
BIN (IIN): 891021399018
Bank: Kaspi Bank JSC
KBe: 19
BIC: CASPKZKA
Account No.: KZ53722S000013139575

Last updated: April 2025

This document is a translation of the Russian-language version. In the event of any discrepancy between the texts, the Russian version prevails.